Order
Shipping
Packaging
Returns & Refunds
Exchange
Payment

Order

We ship order Monday, Wednesday and Friday's. Your order will be packed and shipped between 1-3 business days from placing your order. You will receive a shipping notification along with a tracking number when your order ships.

Transit time will depend on the shipped method selected at checkout. USPS First-Class Mail typically takes 3-4 business days and USPS Priority Mail 2 business days.

Shipping

Packaging

Returns & Refunds

Exchange

Keep in mind that exchanges are handled as returns. Once you email us your order number, feel free to purchase your new desired item(s) from our website at any time.

Submit all returns or exchanges here: https://nautandchain.myreturnscenter.com

If you wish to exchange an item(s), email tyler@nautandchain with your order number/proof of purchase and the item you wish to return/exchange.

Once we receive the item(s) within the allotted 21 days, we will then refund your original form of payment. We do not refund for shipping costs. If you return your items after the 30-day limit we may be able to offer you Naut & Chain web-store credit.

*Naut & Chain is not responsible for items lost during transit that are shipped from the custom without insurance.

Payment

Naut & Chain uses Shopify Payments for orders which is an encrypted and highly secure payment provider. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. From annual on-site assessments validating compliance to continuous risk management, Shopify works really hard to ensure our shopping cart software and ecommerce hosting is secure.

Shopify also includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Material
Care
Warranty

Material

By definition, Gold Vermeil, is thick layer of gold bonded to .925 sterling silver. As compared to the standard gold plating, which must be 0.5 microns, Gold Vermeil must be 2.5 microns. That’s 5x the thickness of gold plating, making our jewelry highly durable while still cost effective and high quality. For sustainability reasons, we choose recycled silver and recycled gold.

Care

Warranty

We offer a 90 day warranty that covers manufacturing defects, or defective parts.
The following are not covered by our 90-day warranty:

- Lost items or parts.
- Physical damage or damage due to normal wear and tear including stretching.
- Water damage.
- Plating degradation due to exposure to oils, perfumes, soaps etc.
- Cosmetic damages to the leather, scratches, discoloring, stains, rips.

All karat gold and pave diamond jewelry is covered by a lifetime warranty which covers stones and setting. Should a diamond fall out we will replace or fix the item.

This warranty does not cover normal wear and tear or the loss of entire items.

All karat Solid Gold and Pave Fine Jewelry must be sent to Naut & Chain for repair and provide proof of purchase.