Policies

Warranty: 

We offer a 90 day warranty that covers manufacturing defects, or defective parts.
The following are not covered by our 90-day warranty:
-Lost items or parts
-Physical damage or damage due to normal wear and tear including stretching
-Water damage
-Plating degradation due to exposure to oils, perfumes, soaps etc.
-Cosmetic damages to the leather, scratches, discoloring, stains, rips.
Fine Jewelry Warranty:
All karat gold and pave diamond jewelry is covered by a lifetime warranty which covers lost stones and settings. Should a diamond fall out we will replace or fix the item.
This warranty does not cover normal wear and tear or the loss of entire items.
All karat gold and pave fine jewelry must be sent to Naut & Chain for repair or replacement and provide proof of purchase.
Please submit your request through: 
https://nautandchain.myreturnscenter.com
Please provide order number and email. 
Send all returns to:
Naut & Chain
4712 Admiralty Way #228
Marina Del Rey, CA 90292

 

We are not responsible for customer returns that are lost in transit or damaged when received. We strongly suggest insuring your package. 

 

Returns: 

We accept returns within 30 days of receiving your order. We require all returns to include all original packaging.
Please request your return through:
https://nautandchain.myreturnscenter.com
Please provide order number and email. 
All orders limited to one (1) return or exchange transaction per customer no questions asked. Additional requests will be reviewed and either approved or denied after security assessment. 
Send all returns to:
Naut & Chain
4712 Admiralty Way #228
Marina Del Rey, CA 90292
Once your items are inspected by our team, you'll get your refund typically within 3-7 business days.
We are not responsible for customer returns that are lost in transit or damaged when received.