Returns & Exchanges

Please provide order number and email. You will be given further instruction once submitted. 

Holiday Exchange policy: Extended Holiday Exchange! To ensure your loved ones are happy with their gifts we have extended the time frame on exchanges to accommodate.
◦ Orders placed between between Nov 24-Dec 24 are eligible for Exchange or store credit only through Jan 7th. All items purchased with discount are non-refundable and eligible for exchange only.

Return Policy: For up to 30 days, we’ll gladly accept unworn or defective merchandise purchased on nautandchain.com for return or exchange. If you wish to return or exchange an item(s), submit to: (https://nautandchain.myreturnscenter.com) with your order number/ proof of purchase and the item you wish to return/exchange. You will be given further instructions after approval. 

*All items purchased with discount or on sale are non-refundable and eligible for product exchange or store credit only.

Keep in mind that exchanges are handled as returns. Once you email us your order number, feel free to purchase your new desired item(s) from our website at any time.

Once we receive the item(s) within the allotted 30 days, we will then refund your original form of payment. We do not refund for shipping costs. If you return your items after the 30-day limit we may be able to offer you Naut & Chain web-store credit.